TERMS & CONDITIONS

Welcome to the FATEH HOROLOGY SDN BHD online store. Terms and conditions stated below applies to all visitors and users of https://fatehwatches.com/. You are bound by these terms and conditions as long as you’re on https://fatehwatches.com/

General

The content of terms and conditions may be change, move or delete at any time. Please note that https://fatehwatches.com/ have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://fatehwatches.com/ will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by FATEH HOROLOGY SDN BHD.

Comments and Feedbacks

All comments and feedbacks to FATEH HOROLOGY SDN BHD will be remain fatehwatches@gmail.com.

User shall agree that there will be no comment(s) submitted to the https://fatehwatches.com/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

Product Information

Please note that our Product, Image & Video Representation: may be slight variations between the images and the physical product. The computer-generated images are approximately 20% different from the physical product. These differences may include but are not limited to color, texture, and size.

User shall agree that https://fatehwatches.com/ may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold https://fatehwatches.com/ harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own https://fatehwatches.com/ will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information

From time to time, there may be information on https://fatehwatches.com/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

Termination

This agreement is effective unless and until either by the customer or https://fatehwatches.com/. Customer may terminate this agreement at any time. However, https://fatehwatches.com/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Shipping and Delivery Policy

Ready Stock : It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Pre Order : For pre-order purchases, our company typically requires up to 4 months (starting from the order date) to complete the process.
Out of Stock : Please email or call our customer service for assistance

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available:

Visa, MasterCard
online payment
Atome
Spay Later

All Payments are subject to validation checks and authorization by issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.

Return Policy For Faulty Products

Faulty products can be returned for exchange within 7 days from the date of purchase.
Kindly contact our Customer Service first prior to sending the product for return. (010-253 3878)
Products must be returned in excellent condition, with pricing and labels shall be still intact with the products.
Kindly be informed that any products to be returned to us shall comply with the above criteria and the customers are responsible for the product until the return procedures completed.
Be advised to send the products with any traceable postage services. The Company shall not be liable for any missing postage.

Return Policy For Postage Mistake

Products can be returned for exchange within 7 days from the date of purchase in the event that the customers received different products or features from the order made.
Kindly contact our Customer Service first prior to sending the product for return. (010-253 3878)
Customers shall have the right to open the package to check the products. However, products must be returned in excellent condition, with pricing and labels shall be still intact with the products.
Kindly be informed that any products to be returned to us shall comply with the above criteria and the customers are responsible for the product until the return procedures completed.
Be advised to send the products with any traceable postage services. The Company shall not be liable for any missing postage.

Refund Policy

Once your purchase is confirmed, no refunds can be made under any circumstances, But please note that :

Ready Stock : in the event if customers not receiving the products for more than one month
Pre Order : For pre-order purchases, our company typically requires up to 4 – 5 months (starting from the order date) to complete the process.

If customers do not receive their products within estimated period, they will be eligible for a full refund from the company.

General Warranty

All FATEH wristwatch products come with a Two (2) Years Warranty , effective from the date printed on the Warranty Card that comes together with the watch, placed in the pocket of the watch box.

The warranty protects the products against material and manufacturing defects, such as:

Technical movement failure
Battery has expired within the first year of purchase.

However,the Warranty DOES NOT COVER :

Damage resulting from normal wear and tear.
Misuse of product.
Accidental impact.
Drop of hands or index on the dials.
Expired battery after Two (2) Years from the date of purchase.
Damage due to improper handling, lack of care, accidents.
Color deterioration.
Water infiltration due to failure to secure crowns.
Damage due to submergence at depths exceeding the rated water resistance.

International Warranty

Your FATEH watch is warranted for a period of Two (2) Years Warranty from the original date of purchase under the terms and conditions of this warranty. The FATEH warranty covers materials and manufacturing defects. The warranty comes into effect if you have a copy of the receipt or dealer stamp as this is required for proof of purchase.

During the warranty period, the watch movement, hands, and dials are the only components covered under this warranty. If the covered component proves to be defective in material or craftsmanship under normal use, it will be repaired or the watch will be replaced free of repair charges.

International Shipping

We also ship our watches internationally. Shipping costs will be determined based on current rates and the delivery destination.

Please note that you are required to provide your identification card or passport in order to proceed with the delivery if the courier requests it.Delivery delays due to the customs delay, incorrect address, public holidays, and unable to locate the address are beyond our control.

All related taxes payable for international shipping shall be paid by customers according to the rates and regulations of customers’ residing countries.

Intellectual Property

The whole ideation and products of Fateh Watches are protected by intellectual property laws and shall not be copied, imitated and exploited for commercial purposes. All rights reserved at Fateh Watches.