Batheq

ORDER TERMS & CONDITIONS

These Order Terms & Conditions (“Terms”) govern all orders placed with Fateh Horology Sdn. Bhd. By placing an order, you agree to the following Terms:

1. Payment: All orders, including pre-orders, must be paid in full at the time of purchase. Customers have the option to make payment securely through our appointed payment gateways, which include: FPX (Online Banking), Credit/Debit Card, PayPal and Installment options via Atome and SPayLater (up to 3 months). All payments are processed through secure and encrypted platforms to ensure customer safety. Payments are strictly non-refundable and non-transferable under any circumstances.
2. Delivery & Shipping: Deliveries will be handled exclusively by DHL, our appointed logistics partner. We have selected DHL due to their global reputation for being fast, secure, reliable, and providing professional handling of high-value items. Every shipment will be fully covered by insurance to safeguard your purchase. Once your timepiece is completed and ready for shipment:- Our admin team will contact you prior to dispatch to confirm delivery details.- You will be notified before, during, and after shipping to ensure transparency throughout the delivery process.- A tracking number will be provided directly to you, enabling real-time tracking of your package.
3. Pre-Order Estimated Production Timeline: The estimated completion and delivery timeline for the product is approximately six (6) to seven (7) months from the date of order. This timeline is an estimate only and may be subject to change due to production, supply chain, or unforeseen circumstance.
4. Delays: While we strive to meet the estimated production and delivery timeline, unforeseen circumstances may cause delays. Such circumstances include, but are not limited to, supplier shortages, manufacturing issues, customs clearance, logistics disruptions, or force majeure events. Customers acknowledge and accept that these potential delays do not constitute grounds for order cancellation, refund, or compensation. In the event of a delay, we will keep customers informed via email updates.
5. Product Representation: All product images provided during the pre-order campaign are 3D renders and digital representations. The final product may differ slightly in color, texture, or details from the images shown. Such variations shall not be considered defects.
6. Complimentary Gift Item: Images of the complimentary gift tem (if any) featured in promotional materials are for illustration purposes only. The actual item received may differ in colour or design from what is depicted, depending on available stock at the time of fulfilment. This variation does not constitute a defect and is not eligible for exchange, refund, or compensation.
7. Refund & Cancellation Policy: Once an order is placed and payment is received, the order is final and binding. No cancellations, refunds, or exchanges will be permitted. The same policy applies for pre-orders.
8. Pre-Order Progress Updates: Customers will receive periodic updates on the production progress through official email communications only. It is the customer’s responsibility to ensure their contact information is accurate and up to date.
9. Acceptance of Terms: By placing an order, you confirm that you have read, understood, and agreed to these Terms.
10. Disclaimer: These Terms & Conditions are subject to the laws of Malaysia. Fateh Horology Sdn Bhd reserves the right to update or amend these Terms at any time without prior notice.