PRODUCT WARRANTY & USER GUIDE
Warranty Registration
Warranty Terms & Conditions
General Warranty
All FATEH wristwatch products come with a Two Years Warranty, effective from the date printed on the Warranty Card that comes together with the watch, placed in the pocket of the watch box.
The warranty protects the products against material and manufacturing defects, such as:
- Technical movement failure
- Battery has expired within the first year of purchase.
However, the Warranty DOES NOT COVER :
- Damage resulting from normal wear and tear.
- Misuse of product.
- Accidental impact.
- Drop of hands or index on the dials.
- Expired battery after one year from the date of purchase.
- Damage due to improper handling, lack of care, accidents.
- Color deterioration.
- Water infiltration due to failure to secure crowns.
- Damage due to submergence at depths exceeding the rated water resistance.
We are always committed to providing our customers with excellent service. If you encounter any issues with your FATEH watch, please contact us first via phone at +60102533878 or email at fatehwatches@gmail.com. We are happy to assist you with any problems you may have with your FATEH watch.
International Warranty
Your FATEH watch is warranted for a period of one year from the original date of purchase under the terms and conditions of this warranty. The FATEH warranty covers materials and manufacturing defects. The warranty comes into effect if you have a copy of the receipt or dealer stamp as this is required for proof of purchase.
During the warranty period, the watch movement, hands, and dials are the only components covered under this warranty. If the covered component proves to be defective in material or craftsmanship under normal use, it will be repaired or the watch will be replaced free of repair charges.
Return Policy For Faulty Products
Faulty products can be returned for exchange within 14 days from the date of purchase. Kindly contact our Customer Service first prior to sending the product for return.
Customers shall have the right to open the package to check the products. However, products must be returned in excellent condition, with pricing and labels shall be still intact with the products.
The return postage cost shall be absorbed by the free postage charges under the warranty.
Kindly be informed that any products to be returned to us shall comply with the above criteria and the customers are responsible for the product until the return procedures completed.
Be advised to send the products with any traceable postage services. The Company shall not be liable for any missing postage.
Return Policy For Postage Mistake
Products can be returned for exchange within 14 days from the date of purchase in the event that the customers received different products or features from the order made. Kindly contact our Customer Service first prior to sending the product for return.
Customers shall have the right to open the package to check the products. However, products must be returned in excellent condition, with pricing and labels shall be still intact with the products.
The return postage cost shall be born by the Company.
Kindly be informed that any products to be returned to us shall comply with the above criteria and the customers are responsible for the product until the return procedures completed.
Be advised to send the products with any traceable postage services. The Company shall not be liable for any missing postage.
User Guide Instruction
The Legacy Series
This is an Automatic Mechanical watch with manual hand winding.
How to set the time and winding:
- Pull the crown on the right side of 3hours
- Set the actual timing by moving the crown up/down until the hours and minute hands are in the correct timing
- After the time are all set, push the crown like the normal position
- Start manual winding by moving the crown upwards 20 – 25 times to ensure the power reserved at 48 hours.
- PRECAUTIONS: please do not OVER WIND your watch.
How to adjust butterfly-clasp buckle strap:
The clasp is easily opened by pressing the two “buttons” on each side of the clasp. To fasten the clasp, fold it and press on the top and the lock function is activated.
To setting up the hole, please pull the one buckle with Fateh logo, and make sure the pin is adjust to right hold on the strap by following your comfort fitment.